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HVAC & Commercial Roofing Distributor Looks to Hire General Manager

HVAC & Commercial Roofing Distributor Looks to Hire General Manager

HVAC & Commercial Roofing Distributor Looks to Hire General Manager


[POSITION FILLED] Schaffer Associates is recruiting for a General Manager for an HVAC and commercial roofing distributor in Columbia, South Carolina.  Reporting to the President/CEO, the General Manager (GM) will be tasked with managing the entire team and sales force while maintain full P&L responsibilities of the $12M branch.

As the leader of the local branch team, the GM has the ability to identify and convey customer needs to all departments and the responsibility to work with all leaders in a collaborative manner to improve the customer experience, profitability, and overall effectiveness. Importantly, the GM must maintain a strong balance between coaching and development, strategic planning, and customer relationship growth. The successful GM will always be looking to the marketplace or other industries to find new ideas or concepts to help propel the company forward in the industry.

For more information, contact Mike Briles at (704) 535-9939 or



  • Strategy
    • Working to gain a complete understanding of customers’ needs; understanding the issues and opportunities they face and their key success factors.
    • Building, communicating, and implementing a product strategy to support customers’ needs through services and solutions that provide for their overall profitability and success (the strategy should offer competitive differentiation and advantages over competition while contributing bottom line results).
    • Assisting in aligning with the best in class manufacturers that support the company’s strategy; identifying needs or areas of product or service gaps, and working with VP Sales and Marketing and VP Procurement and Supplier Management to develop solutions with an existing or new supplier.
  • Coaching & Staff Development
    • Working with HR team to attract, retain, and develop long-term successful account managers, inside sales, and other key positions within the branch.
    • Abiding by and promoting organizational core values and ensuring that staff is conducting business (and acting within the desired culture) with the highest integrity.
    • Defining and supporting sales training programs that enable staff to achieve their full potential and support company objectives.
    • Working closely with strategic manufacturing partners to facilitate close working relationships with regional and local sales teams.
  • Financial
    • Achieving Branch P&L net profit, including gross margin growth, gross margin % and market share growth within the geography and product groups.
    • Identifying, monitoring, and communicating key performance metrics to branch organization(s).
    • Developing yearly sales and expense budgets by assessing customers, market, and competitive trends. Responsible for achieving budgets.
    • Creating and monitoring measurements that ensure the annual budget is achieved.
    • Developing plans to achieve all sales, margin, and net earnings budgets, and ensuring that these key metrics are achieved each year.
    • Implementing the incentive compensation programs that motivate the sales team to achieve company and product objectives.
  • Organizational Management
    • Working closely with VP Customer Service and VP Sales and Marketing to confirm their complete understanding of the sales strategy and ensure adequate operational support is in place to deliver profitable growth.
    • Monitoring customer, market, and competitive activity, and providing feedback to company leadership team and other company functions.
    • Working closely with the product management team to establish successful local supplier relationship programs; ensuring all marketing programs are effectively implemented.
    • Representing the company at local and regional trade and industry meetings, shows, and conventions, as requested.
  • Supervisory Responsibilities
    • Leading all branch personnel and any subordinate supervisors that report to this position.
      • Direct reports include: Account Managers, Inside Sales, and all warehouse and branch personnel.
    • Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws.
    • Interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; and addressing complaints and resolving problems.



  • Bachelor’s Degree from a four-year College or University.
  • One-two years of related experience and/or training; or equivalent combination of education and experience.



  • Language Skills
    • Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
    • Ability to write reports, business correspondence, and procedure manuals.
    • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
  • Mathematical Skills
    • Ability to work with mathematical concepts such as probability and statistical inference.
    • Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
  • Reasoning Ability
    • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
    • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
  • Computer Skills
    • Proficient in basic computer skills; including Microsoft Office, email and the internet.