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Service Operations Managers Needed for Consumer Building Products Manufacturer

Service Operations Managers Needed for Consumer Building Products Manufacturer

[POSITION FILLED] Schaffer Associates is recruiting for Service Operations Managers in Cincinnati, OH, and Albany, NY, for a nationally based consumer building products manufacturer. Our Client is specifically focused on selling into the home improvement and dealer channels. Among a variety of activities, the Service Operations Manager is responsible for management and development of branch staff with a focus on maximizing sales and profits, growing the sub-contractor program and delivering exceptional customer experiences by communicating effectively. This role reports to the Regional Manager.


For more information, please contact Bridget Tesler at (704) 535-9939 or




  • Promote and provide a safe work environment.
  • Provide feedback to staff and management.
  • Ensure processes and procedures are in place to grow the profitability of the branch and market.
  • Lead the acquisition of and maintain a strong core team of sub-contractors to ensure complete customer satisfaction.
  • Manage inventory including but not limited to: ordering, receiving, storing, shipping, and repairing of product and filing claims.
  • Timely completion of all auditing procedures and inventory schedules.
  • Complete promotional merchandising plans within the market by maintaining presentation standards.
  • Protect company assets and resources including but not limited to: wellbeing of staff, inventory, product handling, and physical facility.
  • Communicate clearly and effectively both verbally and in written formats and maintain company confidentiality practices and policies.
  • Partner with HR to ensure compliance and communication is maintained, assisting with other projects and training as assigned.



  • Bachelor’s Degree or equivalent experience required.
  • 3-5 years of experience in a similar capacity in employee management, construction/building materials, and sub-contractor directive to ensure customer satisfaction.
  • Proficient knowledge of wood working, building products or construction preferred.
  • Advanced problem solving skills.
  • Exceptional customer service skills.
  • Proficient fork lift operation skill.
  • Basic understanding of Accounts Payable, Accounts Receivable, Inventory Control and P&L.
  • Proficient skills in Microsoft Word, Excel and Outlook.
  • Current valid driver’s license.



  • Ability to make decisions in a tactful and justifiable manner.
  • Ability to juggle multiple responsibilities and meet tight deadlines.
  • Ability to adhere to and complete inventory and auditing procedures and schedules.
  • Strong listening skills and proven ability to be a team player; excellent internal and external communication and interpersonal skills.
  • Able to maintain proficiency with current and changing technologies.